It's a pain in the bum isn't it!  But I can assure you that we respond to all messages usually within 48hrs (excluding weekends and bank holidays).  If you've not received a reply we recommend checking your spam folder first as sometimes we end up there.

Alternatively you can send us a text or WhatsApp message to 07734759535 although we can sometimes take longer to reply as we don't always have access to the system to check info.